Customer gets in touch
An enquiry arrives.
A customer sends a website form or message while you’re out on a job.
Enquiry automation for busy businesses
On a job? Your enquiries can still move forward.
Capture incoming details, send an approved reply and keep follow-ups visible—even while you’re on a job.
Built around the tools you use, with replies approved by you before anything goes live.
Example enquiryFlow Forge / Automation
Your approved reply
“Thanks for getting in touch. Could you send your postcode and a photo of the current fuse board?”
New enquiryConsumer unit upgradeQuote requested · Carlisle
Needs review You review the details and quote for the job
How it could work
From first message to ready to review.
A typical enquiry journey, tailored to your services and the way you prefer to respond.
Customer gets clarity
They hear back promptly.
A reply you’ve approved confirms you’ve received it and asks for any missing details.
You stay in control
The job details are ready.
The enquiry is organised in one place with a clear status and next action.
No loose ends
Follow-up stays visible.
A reminder can flag an unanswered quote or conversation that needs your attention.
This is an example. What we can connect depends on the tools and accounts your business uses.
Built around your business
Keep the personal touch. Lose the repetitive admin.
You decide which messages can be automatic and when a real person needs to step in. We build around your current enquiry process, then test the route from first contact to follow-up.
- Map where customers contact you and what each job needs
- Agree the wording, when you step in and when to follow up
- Connect suitable tools and test the complete journey
- Show you where to see enquiries and what the ongoing costs are
Start with one bottleneck